Shipping Policy
Shipping Information
We do not ship to P.O. boxes or APO/FPO addresses.
Currently, we only ship within the United States.
Shipping Methods: Shipstation
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer FREE shipping to customers in the United States.
Shipping option |
Estimated delivery time |
Price |
Free Shipping |
4-10 Business Days |
Free |
Express Shipping |
1 to 2 Business Days |
$80.00 USD |
Shipping Status:
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at support@bigboujeecandles.com.
Taxes
We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at support@bigboujeecandles.com with your name and order number, and we will look into it for you.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 (689) 215-4749
Mail: support@bigboujeecandles.com